Therapy Appointment and Cancellation Policy
Manhattan Mental Health Counseling's appointment and cancellation policy outlines the scheduling and cancellation rules for all therapy sessions. Sessions are held weekly to maintain consistent progress. If you need to cancel or reschedule, you must notify us at least 48 hours before your session to avoid a cancellation fee of $85. First consultations that are cancelled twice will not be rescheduled a third time. These policies ensure that your therapist can dedicate their time to your care and that other clients on the waitlist have access to available slots.
| Policy | Requirement | Fee | Exception |
|---|---|---|---|
| Standard cancellation | 48-hour notice required | $85.00 if not met | Emergency situations reviewed case by case |
| First consultation | May cancel once | Second cancellation = no reschedule | Documented emergencies considered |
| Rescheduling | 48-hour notice required | No fee if notice given | Same-day reschedule not guaranteed |
| No-show | No notice given | $85.00 cancellation fee may apply | Reviewed for first-time occurrence |
To maintain consistent progress, sessions are arranged on a weekly schedule. If you need to cancel or reschedule, notify us at least 48 hours before your session to avoid a cancellation fee. Thank you for your cooperation.
Appointments
Manhattan Mental Health Counseling offers high-quality and professional psychotherapy to adults, adolescents, couples and families.
Individual appointments are available Monday through Saturday, with morning, afternoon, and evening slots to accommodate work and school schedules. Sessions are typically 50 minutes for standard therapy or 53 minutes for extended sessions. Couples and family sessions follow the same scheduling structure. After your initial intake, your therapist will recommend a session frequency based on your specific needs, with weekly sessions being the standard starting point.
The intake packet must be submitted online before your first session to ensure your therapist has time to review your details ahead of your appointment.
Cancellations
In order to provide a professional service and to avoid disrupting therapy and impact both you and other patients, we have two important policies relating to cancellations
These policies are set forth in full in the client agreement that you will be required to sign. The policy mentioned below constitute a brief non-exhaustive summary:
Frequently Asked Questions About Appointments and Cancellations
What is the cancellation policy at Manhattan Mental Health Counseling?
We require 48-hour notice for all cancellations and rescheduling. If you cancel with less than 48 hours notice, a cancellation fee of $85.00 applies. For first consultations, if you cancel twice, we will not be able to reschedule a third time.
How much is the cancellation fee?
The cancellation fee is $85.00 for sessions cancelled with less than 48 hours notice.
Can I reschedule my therapy appointment?
Yes. To reschedule without a fee, notify us at least 48 hours before your scheduled session.
Do you offer evening or weekend appointments?
Yes. Individual appointments are available Monday through Saturday, with morning, afternoon, and evening slots. Contact us at 212-960-8626 to discuss current availability.
